Frequently Asked Questions

We recommend booking at least a week ahead for the best availability—especially for proposals and larger setups. The online form may allow dates a few days out when we can still accommodate.

No. The booking flow requires at least a short lead time before the event date so we can prepare. If you’re unsure, submit a request and we’ll let you know what’s possible.

Cancellations during the booking process are fine. Deposit terms are explained at checkout and in your confirmation communications—check your booking details for the latest policy.

Yes. A deposit confirms your date and time. The percentage is set by the business in admin settings and appears in your quote and confirmation.

For delivery, travel is estimated one-way from our Houston-area base. We only accept delivery bookings online within about 100 miles of that base—farther venues can pick pickup instead or reach out to discuss. You’ll see the travel line on your quote before you submit.

Online delivery bookings are capped at roughly 100 miles one-way from our Houston-area location. Addresses beyond that cannot be completed online; pickup may still work, or contact us for special arrangements.

Yes. You can share theme colors, occasion, add-ons, and a written vision during booking. We’ll confirm details with you after you submit.

Changes depend on availability. Contact us as early as possible. Fees for late changes may apply as described in our policy copy and communications.

After booking you’ll receive a confirmation with your booking ID. For updates, reach out with that ID—we’re happy to help.

When your booking is approved, you’ll get a secure link to pay by card, Apple Pay, or Google Pay through Stripe at checkout.

Yes. Room decor and on-site setups include delivery and installation as quoted. Timing and logistics are coordinated after booking.