Privacy Policy

Last updated: April 30, 2026

This Privacy Policy explains what information Cynsational Services (“we,” “us,” or “our”) collects when you visit our website or place a booking, how we use it, and the choices you have. We aim to keep this short and plain.

Information we collect

• Booking details: name, email, phone, event date and time, address (for delivery), occasion, theme/preferences, optional inspiration photos, message on card, special instructions.
• Reviews: the name you choose to display, your rating, your review text, and any photos you upload.
• Payment metadata: we do not process card payments on this site; we use Cash App and Zelle. We may record the payment method, date, and reference you provide so we can match payments to your booking.
• Technical data: standard server logs (IP, user agent, timestamps) and cookies needed to keep an admin signed in.

How we use your information

• Confirm and fulfill your booking, including delivery logistics.
• Send booking confirmation and status emails.
• Respond to questions you send us.
• Operate, secure, and improve the website.
• Comply with legal obligations.

Sharing

We do not sell your personal information. We use a small number of service providers to run the site:

• Supabase — database and file storage (United States).
• Resend — transactional email delivery.
• Vercel — website hosting.

These providers process information on our behalf to operate the service and may collect minimal technical metadata for security and abuse prevention.

Cookies

We use cookies that are strictly needed for the website to work (for example, to keep an admin signed in). We do not use marketing or advertising cookies on this site.

Data retention

We keep booking records as long as needed to deliver the service, communicate with you, and meet our records and tax obligations. You can ask us to delete your records earlier — see “Your choices” below.

Security

We protect data with reasonable administrative and technical measures including encrypted transport (HTTPS), restricted database access, and access policies. No method of transmission or storage is 100% secure.

Children

The site is not intended for children under 13 and we do not knowingly collect their information.

Your choices

• Ask for a copy of the personal information we have about you.
• Ask us to correct or delete your information.
• Opt out of non-essential communications.

To exercise any of these, contact us through the booking form or by phone listed on the site.

Changes to this policy

We may update this policy from time to time. The “last updated” date above will reflect the latest version.

Contact

For privacy questions, contact us via the booking form or the phone number listed in the footer.